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Towards a ZERO Accidents Culture

The Carlsberg Group’s five Life-Saving Rules (LSRs) are:
1. LSR 1: Always follow traffic rules
2. LSR 2: Always follow lockout / tagout procedures
3. LSR 3: Never remove, bypass or impair safeguards or interlocks
4. LSR 4: Always follow work-at-height procedures
5. LSR 5: Always follow confined space entry procedures

The key risks within our ZERO Accidents Culture ambition are twofold – accidents occurring in our supply chain operations covering on-site production and facilities, and on-the-road accidents among our sales colleagues who drive company vehicles.

While four of the five LSRs are most pertinent to supply chain operations, we believe that the inclusion of traffic rules remains a key focus to reducing accidents among other functions, where on-the-road accidents continue to warrant significant Group focus.

The recent global novel coronavirus disease (Covid-2019) outbreak at the end of 2019 highlights additional concerns to our business and employee wellbeing, further testing the Group’s preparedness for external health and safety risks. We are pleased to report that our compliance to Good Manufacturing Practices (GMP), health and safety regulations on top of the Group’s standard operating procedures has allowed us to develop a comprehensive framework safeguarding against potential contamination within our Shah Alam brewing operations.

Our Targets

Per the Carlsberg Group’s targets, we aim to reduce the number of accidents year-on-year with the aspiration to reach ZERO lost-time accidents by 2030.

In support of this, we aim to increase the efficacy of near-miss and safety concern reporting. This is based on the simple ethos of the more risks reported, the less chances of serious accidents resulting in lost-time and fatalities.

ZERO Lost-time Accidents

We are proud to record 770 consecutive days without lost-time accidents at the brewery as of 31 December 2019, beating the previous record of 405 days in 2018. As of 13 March 2020, we have surpassed 860 days with an expectation to achieve the next milestone of 1,000 days before the end of 2020.

Visibility on our health & safety targets, which reports safety concerns and near-misses upwards to fatalities, is presented as the first item of the agenda at every bi-weekly management meeting and is likewise cascaded at the monthly employee town halls.

Employees are required to don high-visibility safety vests when entering the brewery or logistics areas within the Shah Alam brewery. This applies to administrative staff as well as visitors, where first-time contractors are required to attend a safety briefing detailing on-site safety regulations before entering.

In 2019, we introduced the Enablon Safety App to all employees. This provides easy, instantaneous reporting access for near-misses and safety concerns – the cornerstone of accident prevention. It replaces manual submissions of safety concerns.

In 2020, it is our target for each employee to submit at least two near-miss incidents or safety concerns throughout the year, regardless of function or location.

Mandatory online and classroom trainings on LSR awareness and integration for all employees were conducted in 2019, comprising e-Learning for sales and administrative employees as well as practical training for Supply Chain employees. Other workplace-related H&S training included fire-fighting training, first-aid response, and chemical spillage and hazardous material (HAZMAT) training.

Following the threat of H1N1 and Covid-2019 infections from December 2019, non-contact infrared thermometers were deployed to check the body temperature of all employees, contractors and visitors entering the Shah Alam brewery. Individuals exceeding the body temperature of 38°C are denied entry into the brewery and are directed to the nearest clinic for a medical check-up to prevent the spread of contagions within brewery premises.

A standard response procedure is in place for the unlikely event that any employee is suspected to have contracted an epidemic-level contagion.

Reducing Traffic Accidents

Any road accident involving our employees in the course of work is one too many in our goal towards ZERO accidents.

During the National Conference in December 2020, we distributed dual-camera dashcams to all employees in Malaysia driving company vehicles. The installation of these dashcams are mandatory and serve the following functions, among others:
• Incident reporting and investigation in the event of an accident.
• Ensure compliance to road safety and road traffic rules including no mobile phone usage while driving. The Security, Health & Safety Manager and security team are empowered to enforce random spot checks.
• All employees with company vehicles are provided with personal breathalysers and must use and record breathalyser readings via the internal camera before operating their vehicle.

Following a pilot session in 2019, it is our plan to roll out defensive driving training for all sales employees in Malaysia driving company vehicles from 2020. Scheduled to be run in phases, training for the entire fleet comprising sales and marketing employees is estimated to be completed over the next two to three years.