Employee Safety, Health and Wellness

Why It Is Important

Creating a safe and secure work environment is central to our commitment to responsible business practices. Our robust safety practices extend beyond regulatory compliance to manage operational risks and reinforce stakeholder confidence. Anchored by our sustainability agenda, we prioritise employee safety, health and well-being to care for and support our employees, which in turn enhances productivity, reduces workplace incidents and absenteeism and supports long-term organisational resilience.

Our Approach

We remain dedicated to protecting the health and safety (H&S) of our employees through a comprehensive Health and Safety Global Policy aligned with the Carlsberg Group’s Health and Safety Standards. We comply with the Occupational Safety and Health (Amendment) Act 2022 (OSHA 2022), which incorporates the Factories and Machinery Act 1967, while our Safety Management System in Singapore complies with the Workplace Safety and Health Act 2006. All of our operations are certified under ISO 45001:2018 for Occupational Health and Safety Management Systems.

Our operations are guided by strong safety practices, including effective traffic management and safe pedestrian movement throughout our facilities.

Our fundamental belief is that every accident is preventable and no organisational priority outweighs the value of human safety and life. We promote proactive safety practices and encourage the immediate reporting of unsafe conditions and behaviours. This culture of shared responsibility reiterates our commitment to accident prevention through continuous monitoring and improvement.

Our health and safety strategy focuses on four key priorities:

The health and safety standards dictated by our Health and Safety Global Policy are enforced across all Malaysia and Singapore operations, including on-site and off-site locations. This applies equally to employees, contractors, suppliers and members of the public accessing our facilities.

Built on a foundation of internationally recognised risk management frameworks, specifically ISO 45001 for Malaysia and BizSAFE Level 3 for Singapore, our Health and Safety Standards adhere to comprehensive guidelines that govern every aspect of our work. These standards cover all operational aspects, from traffic management to machinery safeguarding.

Health and Safety Governance

Led by our Health, Safety, Security and Environment (HSSE)department, a Health and Safety Committee comprising employees and management representatives implements safety programmes across the Group. These include developing safety rules and work systems, reviewing programme effectiveness, analysing incident trends and recommending policy revisions. To ensure continuous improvement, we conduct monthly reviews to identify operational gaps and share findings internally. These gaps are addressed using the Kaizen methodology, fostering a culture of gradual, sustainable progress in our safety standards.

Safety Reporting System

In 2025, we received 6,583 reports on safety risks and behaviour observations from employees in Malaysia and Singapore. Employees are empowered to raise concerns through our multi-channel safety reporting system. When unsafe conditions are reported to their Line Managers, they also have the explicit right to withdraw from any situation they believe poses an immediate threat to their safety. The Health and Safety Global Policy states every employee’s right and responsibility to stop work if there is an imminent risk of injury or ill health.

In Malaysia, our approach is anchored in Sections 16 and 17 of the OSHA 2022, ensuring the mutual responsibility of employers for workplace safety and for employees to take reasonable care for their own safety and that of others. To foster a culture of transparency, our policy strictly prohibits reprisals, protecting any worker from disciplinary action when reporting hazards or exercising stop-work authority in good faith. 

When incidents occur, we bring together a multidisciplinary team of H&S specialists, area owners and subject matter experts to lead an investigation. This team utilises a hierarchy of controls approach to implement effective corrective actions and prevent recurrences. To maintain the highest standards
of safety, we ensure process quality through defined roles, clear procedures and mandatory competency training for all personnel involved.

Occupational Health Services

In Malaysia, we provide comprehensive occupational health support through our in-house clinic and health monitoring programmes. Employees in high-risk positions, such as forklift drivers and those working at height or in confined spaces, are required to undergo mandatory medical assessments to ensure
their safety. We further safeguard our workforce through regular health evaluations and detailed studies designed to identify and mitigate potential long-term health impacts. 

In Malaysia and Singapore, we actively promote responsible behaviour by providing company-funded taxi or e-hailing services for employees consuming alcohol during business engagements, reinforcing our Don’t Drink and Drive policy. This ensures our commitment to safety extends beyond the workplace and onto the roads.

Hazard Identification, Risk Assessment and Risk Control

Our systematic use of Life Saving Rules (LSR) continue to drive our efforts in hazard identification and prevention. This includes learning from past incidents, analysing behaviour observation data and incorporating insights from risk assessments and workplace inspections. Work-related incidents are investigated through a structured and systematic process to ensure effective
hazard identification and risk assessment. This includes conducting Root Cause Analysis to identify underlying causes beyond immediate factors, such as carrying out site inspections, witness interviews and task risk assessments.

Corrective actions are determined using a hierarchy of controls, prioritising elimination, substitution and engineering solutions. Findings are reviewed with regional teams and supported by top management to ensure timely endorsement, adequate resource allocation and continuous improvement of the occupational H&S management system.

Additionally, a behaviour observation programme is implemented to strengthen safety awareness, reinforcing safe practices and providing constructive feedback. The outcomes of these activities are regularly reviewed by management to ensure consistency, effectiveness and continual system improvement.

In Malaysia, regular Gemba walks are conducted with employees to enhance engagement, gain first-hand understanding of actual working conditions and identify opportunities for improvement.

The results from incident investigations, Gemba walks, safety walks and behaviour observation programmes are systematically analysed to identify trends, gaps and improvement opportunities. These insights are used to update risk assessments, procedures and control measures. Annual programmes on behaviour observation, Emergency Response Team preparedness and other targeted training sessions are conducted regularly. These outcomes are reviewed to ensure lessons learnt are embedded, resources are effectively allocated and preventive measures are strengthened to enhance overall  workplace safety performance.

Progress/Achievements

In 2025, our Malaysia and Singapore operations enhanced safety practices and increased overall awareness of real workplace risks. Safe behaviours such as consistent use of personal protective equipment, improved housekeeping and proactive hazard reporting increased as the employees felt
supported and cared for rather than monitored. This fostered a strong sense of ownership, where safety is viewed as everyone’s responsibility. Leaders are increasingly encouraged to lead by example and openly communicate, empowering employees to also speak up and stop unsafe work when necessary.

Some of the in-depth H&S training programmes focused on sharpening both safety awareness and practical skills through initiatives were:

Annual Health and Safety Day Event

The annual event in Malaysia and Singapore brings employees together to strengthen safety awareness and reinforce best practices through hands-on demonstrations and interactive learning sessions. 

Participation rates were 76% in Malaysia and 91% in Singapore indicating strong engagement and commitment to workplace safety. Malaysia’s programme in 2025 featured new learning corners, including Spot the Hazard activity across office and production settings, to encourage employees to identify everyday risks. We also expanded our hot work and work-at-height awareness campaign to include contractor workers for the first time, reinforcing safety as a shared responsibility.

Singapore’s itinerary focused on strengthening first aid knowledge, including hands-on learning for bandaging techniques, choking response and CPR. Participation also extended to sales promoter leaders, recognising their frequent exposure to diverse working environments, ensuring that critical emergency response and first aid skills were strengthened both in and beyond the workplace. 

For Behavioural Observation Reporting, Malaysia achieved a participation rate of 98.5% while Singapore achieved 100% for all departments.

Scaling Mental Health Support through LifeBulb and Care Line

We prioritise the holistic well-being of our workforce and recognise that mental and emotional health are essential foundations of a resilient and high-performing organisation.

In 2025, LifeBulb, our refreshed Employee Assistance Programme (EAP) in Malaysia, continued to support employees and their family members in maintaining emotional and psychological well-being, while fostering a safer and more supportive work environment. Through access to confidential professional resources, we empowered our people to proactively manage life’s challenges both at work and in their personal lives.

In April 2025, Carlsberg Singapore introduced Care Line, which provided employees with confidential access to professional counselling services for both personal and work-related matters.

We offered a range of structured programmes and support services, including one-on-one consultation sessions and Transition Management Coaching (TMC). Other awareness events were reinforced through learning engagement and workshops.

Managed by qualified professionals and practitioners from Human Dynamic, LifeBulb and Care Line are our proactive approach to psychosocial risk management,
encouraging early help-seeking and normalising mental health conversations and a readily available and confidential resource for employees.

RESULTS

Since the launch of our EAP programme on 15 April 2024 until 31 October 2025, Carlsberg Malaysia recorded 867 sign-ups for the workshops offered under the programme. In addition, 17 managers participated in the TMC, receiving support as they navigated significant career and leadership transitions