PRODUCT QUALITY AND SAFETY
We prioritise the traceability, safety and consistent quality of our products, adhering to food safety standards, local government regulations, industry requirements and the guidelines set by the Carlsberg Group Quality Standards.
Stakeholder Groups Most Concerned:
Government; Customers; Government Agencies and Regulators
Why It Important:
As our most significant material matter, we remain dedicated to ensuring the safety and quality of every ingredient, material and technology used in brewing our beverages and packaging our products.
We acknowledge that non-compliance with the Food Act and Regulations could lead to local authority’s scrutiny, potentially impacting our reputation and resulting in quality issues that may affect customer satisfaction and stakeholder confidence.
By adopting best practices and advanced technologies, we not only comply with food safety requirements, but also provide exceptional value to our stakeholders through quality-assured products and packaging.
Our Approach:
We continue to strengthen our practices, ensuring they meet evolving industry standards and consumer expectations, in compliance with all relevant food safety laws, regulations and standards:
Progress/Achievements:
As of the end of the reporting period, we had assessed 100% of our products for food safety impacts. During FY2024, there were no consumer-related product recalls due to food safety or quality. There was, however, one packaging defect incident, which our team identified and rectified in accordance with the Carlsberg Operational Manual (COM) guidelines, outlining our stringent packaging standards.
Throughout the year, we implemented a series of initiatives focused on maintaining high safety and quality standards for our consumables:
Going Forward
We will carry out the following measures to continuously uphold high levels of product quality and safety:
Employees participating in food defence training to ensure product quality and safety standards are maintained throughout our production processes.