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Product Quality and Safety

PRODUCT QUALITY AND SAFETY

We prioritise the traceability, safety and consistent quality of our products, adhering to food safety standards, local government regulations, industry requirements and the guidelines set by the Carlsberg Group Quality Standards.

Stakeholder Groups Most Concerned:

Government; Customers; Government Agencies and Regulators

Why It Important:

As our most significant material matter, we remain dedicated to ensuring the safety and quality of every ingredient, material and technology used in brewing our beverages and packaging our products.

We acknowledge that non-compliance with the Food Act and Regulations could lead to local authority’s scrutiny, potentially impacting our reputation and resulting in quality issues that may affect customer satisfaction and stakeholder confidence.

By adopting best practices and advanced technologies, we not only comply with food safety requirements, but also provide exceptional value to our stakeholders through quality-assured products and packaging.

Our Approach:

We continue to strengthen our practices, ensuring they meet evolving industry standards and consumer expectations, in compliance with all relevant food safety laws, regulations and standards:

  • Malaysia Food Act 1983
  • Malaysia Food Regulations 1985
  • ISO 9001:2015 as per international standards of quality
  • HACCP MS1480:2019 as per food safety standards
  • The Carlsberg Brewery Quality and Food Safety Policy
  • The Carlsberg Brewery Quality Manual

 



Progress/Achievements:

As of the end of the reporting period, we had assessed 100% of our products for food safety impacts. During FY2024, there were no consumer-related product recalls due to food safety or quality. There was, however, one packaging defect incident, which our team identified and rectified in accordance with the Carlsberg Operational Manual (COM) guidelines, outlining our stringent packaging standards.

Throughout the year, we implemented a series of initiatives focused on maintaining high safety and quality standards for our consumables:

Going Forward

We will carry out the following measures to continuously uphold high levels of product quality and safety:

  • Conduct raw material and packaging material sampling inspections in accordance with the COM guidelines
  • Implement Supplier Quality Management with an alternative supplier system and an audit process in place
  • Focus on compliance with good warehousing practices and transport requirements
  • Maintain continual adherence to standards, including ISO 9001, the CIP Handbook, the HACCP-based food safety system and the Food Act 1983 requirements
  • Perform an annual product traceability exercise
  • Conduct continuous risk assessments of our facility to secure our food defence system
  • Plan for FSSC 22000 certification to strengthen our food safety management system
Employees participating in food defence training to ensure product quality and safety standards are maintained throughout our production processes.

Employees participating in food defence training to ensure product quality and safety standards are maintained throughout our production processes.