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ZERO Accidents Culture

EMPLOYEE SAFETY, HEALTH AND WELLNESS

Our commitment to ensuring a safe working environment across all operations and to protecting the health and well-being of our employees.

Stakeholder Groups Most Concerned

Employees; NGOs, Industry Groups and Local Communities; Investors

 

 

 

Why It Is Important

We value the importance of creating an enriching, empowering, conducive and secure work environment to promote excellence among our workforce.

Prioritising the safety, health and well-being of our employees is a key part of our commitment to fostering a ZERO Accidents Culture under our TTZAB programme.

This commitment does not only boost productivity and reduce costs but also minimises employee absences and turnover, decreases accidents and reinforces our brand reputation while ensuring compliance to safety regulations.

 

Our Approach

We aim to create a safer today and tomorrow for our employees, and this is guided by our Health and Safety Policy which is aligned with the Carlsberg Group Health and Safety Standards, Occupational Safety and Health Act 1994 and Factories and Machinery Act 1967.

We believe that all accidents are preventable and there is no higher value than a person’s life. Extensive training and a sustained focus on our Life Saving Rules helped us complete the year with no fatal incidents. We further reinforced our Life Saving Rules through a series of short training sessions in 2023, together with a continued emphasis on safe driving.

We put a strong focus on instilling safe behaviours and encouraging people to report any unsafe conditions or behaviour they observe.

Our global Health and Safety Policy and standards extend to all personnel linked to Group entities in our Malaysian and Singaporean operations, whether at on-site or off-site locations. On-site locations refer to Carlsberg premises whereas off-site locations refer to premises that do not belong to Carlsberg but where Carlsberg employees are performing their duties. This Policy is extended to cover contractors, suppliers and members of the public on our premises.

In Singapore, our Safety Management System is based on the organisation’s health and safety standards and aligns with Workplace Safety and Health Act Singapore.

The health and safety and HR team spearheads the health and safety agenda. Key functions include developing health and safety rules and safe systems of work, reviewing the effectiveness of health and safety programmes, conducting studies on accident trends, and reviewing health and safety policies in the workplace. They also make recommendations to the employer for any necessary revisions to policies.

We also conducted the Regional Quarterly Health and Safety programme, Asia Health and Safety Hero programme and Safety Walk and Behaviour Observation programme. These programmes aim to encourage employees’ action toward safer outcomes, ideally by preventing an accident or injury before it occurs. It is the most comprehensive way for organisations to promote a safety culture by eliminating hazards and preventing injuries.

We view safety as a shared responsibility. Our employees are encouraged to actively engage in developing, implementing and evaluating our health and safety management system. Our Health, Safety, Security and Environment (HSSE)department, along with the Health and Safety committee, implements programmes to enhance safety across the Group. We organised regular activities whereby the programme performance was reviewed monthly and shared internally. We also identified gaps which were addressed through the Kaizen approach.

Additionally, our Health and Safety Committee, comprising management and employee representatives, focuses on the following primary objectives:

Progress/Achievements

In 2023, our operations in Malaysia and Singapore continued implementing initiatives to integrate safety into our organisation. We organised the Health and Safety programme, attended by 446 participants in Malaysia and 89 participants in Singapore, which featured the following:

 

Our global Health and Safety Policy and standards extend to all personnel linked to Group entities in our Malaysian and Singaporean operations, whether at on-site or off-site locations. On-site locations refer to Carlsberg premises whereas off-site locations refer to premises that do not belong to Carlsberg but where Carlsberg employees are performing their duties. This Policy is extended to cover contractors, suppliers and members of the public on our premises.

In Singapore, our Safety Management System is based on the organisation’s health and safety standards and aligns with Workplace Safety and Health Act Singapore.

The health and safety and HR team spearheads the health and safety agenda. Key functions include developing health and safety rules and safe systems of work, reviewing the effectiveness of health and safety programmes, conducting studies on accident trends, and reviewing health and safety policies in the workplace. They also make recommendations to the employer for any necessary revisions to policies.

We are committed to ensuring a safe workplace by consistently identifying and addressing hazards. Our approach involves using Life Saving Rules, learning from past accidents, analysing data from behaviour observation programmes, and insights from risk assessments and workplace inspections.

In the past year, there were no fatalities among employees and non-employees in both Singapore and Malaysia. Our Singaporean operations also did not have any recorded injuries since 21 October 2020. However, our Malaysian operations recorded two lost-time accidents and one recordable work-related injury, attributed to manual handling, falling from ladders and tripping on stairs.

 

 

 

 

To tackle these issues, we provided reliable ladders, conducted training on safe ladder usage, improved our Standard Operating Procedure (SOP) for manual handling and tool use, and reminded employees about handrail usage and staircase guidelines. To minimize other risks, we optimised on-site traffic management to separate pedestrians from forklift/truck drivers and controlled employees’ access to the warehouse.

As commitment to our 'Don't Drink and Drive' policy, our employees in Singapore utilise valet services, borne by the company, whenever they consume alcohol after a business engagement.

 

Going Forward

In 2024, we will continue to nurture a safety culture transformation by fostering our leaders' coaching skills, enhancing safe behaviours and sustaining compliance to our Life Saving Rules.

 

 

 

IMPACT STORY

Transforming Awareness Into Action - Cultivating a Workplace of Safety

 

A full-day Health and Safety Day was held at our Shah Alam headquarters in conjunction with the World Day for Safety and Health at Work, observed on 28 April 2023. The event was attended by 200 employees who ventured out for the flag-off ceremony, representing our collective dedication to instilling a robust safety culture.

The immersive and interactive event imparted valuable insights and key takeaways on consistently practicing and exemplifying safe behaviours, fostering a secure work environment for everyone. Preceding this, a poster competition themed ‘Bring My Mommy/Daddy Home Safe’, successfully engaged employees and their families. This activity aimed to underscore the importance of complying to safety protocols, ensuring a safe return home for everyone. The top 20 winners were announced during the event, showing their creative masterpieces.

In addition, we conducted a myriad of interactive and educational activities covering various safety and health aspects such as traffic rules, fire safety and physical health.

 

Activities included intoxication and drowsiness simulation, text and walk awareness, fire extinguisher practices, forklift blind spots, safe distance workshop and an educational corner, organised to facilitate learning in a fun manner. We also invited external experts to conduct complementary health screenings such as eye checks, blood pressure assessments and feet evaluations. There was also a designated station for participants to responsibly dispose of unused medications.

Over in Carlsberg Singapore, 90% of its employees attended a similar Health and Safety Day. This event successfully raised awareness of the importance of safety, embedding a culture of safety within the workplace.

As we move forward, our collective efforts will surely contribute to the realisation of a ZERO Accidents Culture in our work environment.

Fire safety demonstration during Health and Safety Day at Carlsberg Singapore.

Fire safety demonstration during Health and Safety Day at Carlsberg Singapore.

Fire safety demonstration during Health and Safety Day at Carlsberg Singapore.

Fire safety demonstration during Health and Safety Day at Carlsberg Singapore.

An intoxication and drowsiness simulation activity was also conducted.

An intoxication and drowsiness simulation activity was also conducted.