Complaint management governance by working closely with internal stakeholders (Packaging, Brewing, Warehouse & Logistic, Planning, Procurement, Sales, etc.) to handle and drive complaint reduction with process owners.

Responsibilities:

• Drive implementation of PRP management, collaborate with Operations Team & Assistant Manager (Food Safety & QMS) to strengthen the implementation in brewery.
• Identify key areas of PRP risk in operations for early remedial actions. Involved in PRP verification program as part of the fundamental to support HACCP system.
• Food defense governance, collaboration with Safety & Security Manager.
• Assist Quality Assurance Manager in food safety & quality complaint troubleshooting, advices operation team for CAPA and verify the effectiveness of CAPA taken.
• Coordinate & conduct training on GMP and relevant quality training in order to ensure effectiveness of the system.
• Part of the internal audits team (for GMP, HACCP, FSSC, etc.).
• Part of the supplier audit team.
• To undertake all other duties or responsibilities assigned by Head of Quality.

Requirements:

• Bachelor in Food Science / Food Technology or equivalent degree. 
• Minimum 6 years working experience in quality assurance in food / beverage manufacturing environment.
• Trained food safety & quality auditor / certified food 
• Fluent in written and spoken English and Bahasa Malaysia. Able to speak local dialects and mandarin.
• Working experience in complaint management.
• Good knowledge in GMP, HACCP and FSSC certification.
• Auditing skills on ISO, GMP, HACCP, FSSC system as well as supplier audits.
• Able to conduct training on quality and food safety systems.
• Working experiences in QA, which embarked on implementation of GMP, HACCP & FSSC 22000.
• Presentation skills-able to conduct training and public speaking.
• Team player, positive attitude with good behaviour and self-starter

Job Details:

Workplace

Shah Alam, MY

Job type

Permanent

Part time / Full time

Full Time

Working Time

Monday – Friday 7am - 4pm

We regret to inform only shortlisted candidates will be notified.